We can only offer refunds on lost, broken, or stolen packages if this Route+ insurance is purchased along with the items in your cart.
Please file broken, stolen or lost package claims with https://claims.route.com/ .
Missing & Incorrect Items:
Human error occurs! If you received the wrong item(s), please email email@example.com and we'll make it right!
Orders are processed within 1-5 business days. Once your order has been marked as 'shipped,' I am no longer able to edit the address, add, or subtract items.